The business model of the restaurant chain was originally based on self-service catering – people paid the entrance fee and took dishes from the food stations. Each buffet had 3-4 special employees – food passers – who were responsible for maintaining food availability at each station. They had to monitor food items and order supplies from the kitchen when necessary, keeping in mind a lot of information such as which items were missing at which food station, which had already been ordered, which were on the servery, etc. The human factor caused a mess in the workflow, mistakes in orders and delays in supplies, with such an approach proving to be inconvenient and inefficient in general.
We reconsidered the initial idea of the video recognition system integration that the client had planned and steered his ideas on the right course. We proposed equipping employees with an iOS app. Taking into account the specialty of the client’s needs, the app provides two key roles for users: The food passers and The kitchen staff.
Our developers also backed the app up with a handy admin panel to manage personnel, food items, categories and stations. As discussed in advance, the solution had to be flexible to cover the growing network of the restaurants involved.